1. Digital Products & Services

1.1 Refund Eligibility

We generally process refund requests for digital products and services on a case-by-case basis and reserve the sole discretion to accept or deny a request. Refunds, if any, must be requested within 30 days of the original purchase date.

You may be eligible for a refund in the following cases:

Explicit Refund Terms:

Some digital products may include specific terms guaranteeing full or partial refunds based on satisfaction conditions.

Non-Delivery:

If the product or service was not delivered due to technical issues on our side or due to reasons beyond our control, this may constitute grounds for a refund.

Major Defects:

If the digital product or service contains critical errors or fails to function as described, we will work to resolve the issue and may issue a refund or replacement.

Not-as-Described:

If the delivered product materially differs from its description, and clear evidence is provided within 30 days of purchase, a refund may be issued.

Incompatibility with Your System:

If the software is not compatible with your device or system requirements and no compatible alternative is available, you may be eligible for a replacement or refund.

2. Exchange Policy

Technical Issues with Licensing:

In cases where you experience licensing errors or technical issues preventing the proper activation or use of the software, we will provide an updated or corrected license at no additional cost.

Value-Based Exchange:

You may exchange the purchased product or service for one of equal or lesser value. If the new item is of lower value, any remaining balance may be returned using another refund method, subject to our discretion.

3. Exclusions

Customized or Modified Products:

Products or licenses that have been tailored for a specific customer are non-refundable and non-exchangeable.

Misuse or Tampering:

Requests related to issues caused by unauthorized modifications, improper usage, or intentional tampering with the software will not be eligible for refund or exchange.

4. Refund Methods

When a product or service is deemed eligible for a refund, the following options may be available:

Cash Refund:

A full or partial refund issued in cash, depending on the specific situation.

Exchange:

A replacement of the purchased item with another of equal value.

In-Store Credit:

A credit balance in your account for future purchases. The validity, amount, and usage conditions of this credit will be disclosed at the time it is issued.

5. Return & Refund Conditions

To be eligible for a return or refund:

Proof of Purchase:

You must provide the original purchase receipt or another acceptable proof of purchase.

Alternative proof may include a formal bank transaction receipt or official payment confirmation from your payment provider.

If you are unable to locate your receipt, please contact us for guidance on acceptable alternatives.

Request Timeline:

All refund or exchange requests must be made within 30 calendar days from the original date of purchase. Requests received after this period may not be eligible.

6. Technical Support & Warranty

Users experiencing technical difficulties may request free support during the license validity period.

If the issue cannot be resolved, we may offer a replacement or license extension, depending on the case.

7. Legal Notice

Dunes Aero reserves the right to decline refund or exchange requests in cases where there is evidence of a violation of license terms or intentional misuse of the product.

All disputes arising from this policy will be governed by the laws of the Kingdom of Saudi Arabia.

8. Contact Us

For inquiries regarding this Policy or to submit a refund/exchange request, please reach out to us:

📧 Email: contact@dunesaero.com

🌐 Website: https://www.dunesaero.com

📞 Phone: +966 54 556 3050

📍 Address: Jeddah, 2741, Kingdom of Saudi Arabia